UBISOFT ONLINE PRIVACY STATEMENT
Ubisoft Entertainment Ltd, Ubisoft Entertainment SA, Ubisoft, Inc., Red
Storm Entertainment, Inc., Blue Byte Software, Inc. (collectively,
"Ubisoft" or "we") respect the privacy rights of our online customers
and are committed to protecting the personal information collected about
you via our Sites and the playing of Ubisoft’s games and demos. We have
adopted this Online Privacy Statement to guide how we collect, store,
and use the information you provide us. Please note, however, that when
you link to foreign sites or any other third party sites from the
and Ubisoft does not control the activities on those sites.
In addition, Ubisoft also owns several other domain names that may provide links to the web sites listed above, and we may from time to time add new sites that may or may not be listed above. Please note, however, that this policy applies only to the Sites and not to web sites maintained by other companies or organizations to which we may provide links. Ubisoft cannot and does not guarantee the security of any personal information disclosed on those sites. In addition, please note that we may solicit third parties to collect personal information on our behalf and in such cases such third parties will be instructed to comply with the Online Privacy Statement as set forth herein.
If you have any questions, complaints, or comments regarding our privacy statement or policies, please send written correspondence to Ubisoft Ltd, 1st Floor, Chertsey Gate East, London Street, Chertsey, Surrey, KT16 8AP, United Kingdom.
What Information Does Ubisoft Collect?
Ubisoft only collects personal information from you on a voluntary basis. When you submit personal information to Ubisoft, it will usually take the form of: (1) product registration; (2) contest registration; (3) demo or patch downloads; (4) registration for game-specific event participation; (5) shopping at our online store; (6) Site registration; (7) customer service and technical support sessions; and/or (8) online submission of resumes for job openings. The information we collect may include personal information such as your name, date of birth, e-mail address, phone number, fax number and home address. Visitors purchasing goods or services through our online store will need to provide a valid credit card number and expiration date, in addition to the credit card holder's name, mailing address, phone number and e-mail address. In addition, we may collect demographic information such as your age, gender, favorite styles of gaming and the systems you own or plan to buy.
Ubisoft collects personal information via conventional Internet forms. For example, a new user to any of the Sites may be asked to register by providing his or her name, phone number, fax number, and home address. This information will then be associated with your e-mail account, so that you may identify yourself during future visits to each of the Sites. Ubisoft also stores and maintains personal information that you submit to us in an e-mail or that you post on our bulletin board.
If you wish to register your product online, you will be asked to provide us with the following personal information: first and last name, home address, telephone number and email address. We also ask you to enter information about the product you are registering such as the game's title and platform, and your reason for purchasing the product.
Ubisoft's on-line store. In order to purchase goods and/or services from our on-line store, you will need to provide us with a valid credit card number and expiration date, in addition to name, mailing and billing addresses, phone number and e-mail address.
Whatever the activity may be, we will only collect information to the extent deemed reasonably necessary to fulfill your requests and our legitimate business objectives.
What Happens if I Refuse to Provide My Personal Information?
Your refusal to submit personal information may limit our ability to process your online product registration, contest registration, purchase via our online store, or request for technical support. However, you do not need to provide personal information to Ubisoft in order to access and use the Sites.
Ubisoft also keep tracks of Internet Protocol (IP) addresses for safety and security reasons. An IP address is a number that is used by computers on the network to identify your computer every time you log on to the Internet.
The only other information passively collected by Ubisoft is in the form of logs - files that record web site activity, including how many "hits" a particular web page is getting (a.k.a. "click-through data"). These entries enable Ubisoft to assess overall site activity, track interest in advertised sales, and troubleshoot technical concerns. We also use the log file entries for our internal marketing and demographic studies, so we can constantly improve the referral services we provide you.
Ubisoft may collect information regarding the user’s behaviour, and his/her use of Ubisoft’s demos and games to better adapt our products and services to users
Who is Collecting My Personal Information and How Will It be Used?
The information you submit to our Sites is collected and used by Ubisoft as set forth above. In addition, Ubisoft uses the submitted information to send you advertising or promotional materials, including information about special rebates, promotional offers and other events of interest. We also use your personal information for our internal marketing and demographic studies, so we can constantly improve the products and services we provide you and to better meet your needs.
From time to time, Ubisoft may employ third-party vendors, to collect personal information on Ubisoft's behalf. These third parties provide internal support to Ubisoft by operating some of the services we provide you including free email services and online product fulfillment. When requesting these services, you may be asked to supply your name, billing and mailing addresses, email address, credit card number and valid expiration date. Although these third-party vendors, not Ubisoft, collect the personal information you provide when requesting such services, Ubisoft still requires that they adhere to Ubisoft's stated privacy policies and that they not share your personal information with third parties. In addition, Ubisoft has access to all information a third party collects on Ubisoft's behalf.
With Whom Does Ubisoft Share My Personal Information?
From time to time, we are approached by companies and organizations that provide products or services that we believe may be of interest to you, and we may share your personal information with such third parties. We see this as a value-added service helping you find useful products or services. We strive to limit use of the information you provide to those offers that we think you would appreciate receiving. If you do not wish to receive information from these third party partners, you must opt out at the time of information collection (i.e., when you fill out the product registration form).
Should you decide to link your Ubisoft Account to your console manufacturer gaming account Ubisoft will only exchange information regarding your age, country, date of birth and email with such parties. No other personal information such as your credit card information or address will be exchanged with such parties.
Can I Choose How My Personal Information is Used?
If you do not want Ubisoft to send you communications about special
rebates or promotional offers, you may opt-out from receiving these
communications at the time your personal information is collected or by
By fax at 01932 578001
Via email at email@example.com or,
By regular mail at Ubisoft Ltd, 1st Floor, Chertsey Gate East, London Street, Chertsey, Surrey, KT16 8AP, United Kingdom.
In addition, along with every communication sent to you, Ubisoft gives you the opportunity to discontinue receiving future communications.
How Do I Access My Personal Information?
If for any reason you wish to view, correct or delete the personal information collected about you, please send an email to firstname.lastname@example.org or write to Ubisoft Ltd, 1st Floor, Chertsey Gate East, London Street, Chertsey, Surrey, KT16 8AP, United Kingdom. We will be happy to review, update or remove information as appropriate. However, we may still retain information in our files to resolve disputes, enforce our agreements, due to technical or legal requirements or matters related to security, integrity or operation of our Sites.
Does Ubisoft Collect Personal Information from Children Under 13?
Ubisoft encourages parents and guardians to spend time online with their
children. We urge parents to instruct their children to never give out
their real names, addresses or phone numbers, without permission, when
using the Internet. We recognize a special obligation to protect
personal information obtained from young children. Therefore, in order
for children under 13 years old to register on www.ubi.com,
we require that the child provides the email address of a parent or
guardian who will be contacted by Ubisoft in order to confirm, modify or
refuse his or her child’s registration. Ubisoft reserves the right to
request written proof of the parent or guardian’s authorization at any
time. If the parent or guardian does not answer within 30 days of
Ubisoft’s email, the child’s personal information will be deleted and
his or her registration refused.”
What Safeguards Does Ubisoft Use to Protect My Personal Information?
To protect your personal information, Ubisoft maintains appropriate safeguards to ensure the security, integrity and privacy of the information you have provided. Our Sites have security measures in place to protect the loss, misuse and alteration of the information under our control. Personal information collected by Ubisoft is stored in secure operating environments that are not available to the public (e.g., locked rooms). To prevent unauthorized electronic access to personal information, Ubisoft maintains information collected online behind a firewall-protected server and uses SSH encryption.
In addition, we take reasonable steps to assure that third parties who collect personal information on our behalf provide sufficient protection of personal information.
How Do I Ask a Question or File a Complaint?
By using the Sites, you signify your assent to the Ubisoft Online Privacy Statement. If you do not agree to this policy, please do not use the Sites. We reserve the right to make changes in this policy, so please check back from time to time to ensure you are aware of any changes in our information collection practices. Your continued use of the Site will signify your acceptance of these changes.
General Terms and Conditions of Use